2" Burrell Weighshaft Payment....Important....Please Read

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2" Burrell Weighshaft Payment....Important....Please Read

Post  Steam Traction World on Tue 06 Jan 2009, 2:01 am

Hi All 2" Burrell Builders,

Prior to Christmas we worked extremely hard to despatch a few items that would give everyone something to do over the Christmas period and move everyone a step closer to completing their engines. Included with these parts was an invoice for 106.95 to cover the cost of the weighshaft bracket and a couple of other components that MW's had left out of an earlier kit that STW then manufactured and supplied. Since sending this invoice we have received correspondence from a couple of customers who have taken exception to this payment, stating that in our original correspondence no mention was made of any missing parts that would be additionally charged for.

In the early days of Steam Traction World, things were quite fraught (they still are really!) and many issues were dealt with broadly rather than covering everything in detail and I think this is why it was missed. Our emphasis was to get 'up and running' as soon as possible so customers would not lose confidence. Although we should have been aware of the situation regarding the Weighshaft Bracket and the Wrist Pin and these details should have been included in our initial communications, it was never our intention to mislead anyone or make them feel we were trying to 'rip them off' by making an additional charge.

After much consideration of the circumstances and the points made, we hope an acceptable solution will be to cancel the charge for the components and then replace it with an invoice for packing/administration and delivery charge for the parts sent. This would be 22.50. This would apply this to all our 2" Burrell Customers. Any customers who have already paid the original invoice, we will credit your account with the difference and this will be deducted from the payment due on the next kit.

Regards

Dean & Steve

Steam Traction World

Number of posts : 886
Location : Daventry UK
Registration date : 2008-06-18

View user profile http://www.steamtractionworld.co.uk

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